Utilizing HTML, CSS, WordPress, phpMyAdmin and Drupal, developed and maintained 25 professional websites to customer-defined parameters, ensuring prompt, total customer satisfaction.
Implemented virus and backup procedures to ensure data security and system stability for internal and enterprise customers leveraging Symantec, Webroot, Kasperski, ClamAV and Windows Defender.
Lead repair operations, ticketing and sourcing while personally constructing 10 production servers, 50 custom computers and 100+ repairs in store and on site.
Managed support services for home and business users ensuring fast, documented solutions. Utilized Go2Assist and LogMeIn to provide application support for Windows, Mac, Office, Exchange, Webmail, Quickbooks and more.
Designed original digital media content using Photoshop to increase brand awareness and expand company exposure while implementing revenue generating services for the company such as a business cloud, remote support and backup solutions
Maintained over 99% data center up time in an environment consisting of 15 Windows Servers (03/08/12), 5x CentOS 6/7 servers, Idera R1Soft Backup, Comodo One patch management, WatchGuard Firewall, Symantec Endpoint Protection, Webroot, CrushFTP, Cold Fusion, IIS (6/7)
Executed 200 daily cold calls, generating $172,000 in new business and producing 298 leads on behalf of Arrow, Citrix, Cisco, Dell, and other major technology companies.
Created product and process training seminars for current employees and new-hires, establishing consistent work practices and enhancing organization across sales teams.
Aided in the management of 30 account executives, monitoring call times and maintaining quality control.
Strategically increased effectiveness and performance across sales team, utilizing data-driven tools and resources to maximize productivity.